Reply Time
1-3 Days
Typical business day response
Support
Best First Step
Ask Sponsor
Your sponsor can usually help fastest
Frequently Asked Questions
Search or browse. Most questions are already answered here and in your training.
Getting Started & Access
LGM is a training platform + Edgexa software that shows you how to collect sportsbook bonuses and convert them into cash using safe strategies.
Refresh the page or log out and back in. If still missing, Email Support
Use the “Forgot Password” link on the login page.
Go to Billing in your dashboard. Note: If you cancel, you will lose access to Edgexa and the back office until you pay the reactivation fee.
Go to Billing in your dashboard. Note: Pausing works the same as canceling — access will be removed until reactivated.
Billing & Payments
Go to Billing in your dashboard.
This can happen during a failed payment retry. Email Support
Go to Profile in your dashboard. Note: Changing your email may affect your Edgexa login — contact support after changing it.
Go to Billing in your dashboard.
Refunds are not available for digital products after access is granted.
Edgexa Software
Go to Bankroll → Add Deposit. Select the book, enter the amount and bonus. For a full walkthrough, go to the “Adding Deposits – The Most Important Step” lesson in your Edgexa training.
Use the Free Bet Tool in Edgexa. For a full walkthrough, go to the “Bonus Bets and Free Play Conversions” lesson in your Edgexa training.
Use the Low Hold Tool in Edgexa. For a full walkthrough, go to the “Low Hold Bets – Your Daily Money Maker” lesson in your Edgexa training.
Use the Risk-Free Bet Tool in Edgexa. For a full walkthrough, go to the “Risk Free and No Sweat Bets” lesson in your Edgexa training.
Make sure you added the deposit correctly. You can edit it anytime.
Yes. You can edit or delete deposits and bets.
Check the main Dashboard in Edgexa.
Profit Loop & Strategy
No. This is a repeatable business process using safe hedging strategies. We make money even when some bets lose. Gambling is placing bets with the hope of winning based on luck or skill without a built-in edge. We use math and hedging to create an edge.
Most users see their first profits within a few days after completing their first bonus. Go at whatever pace you are comfortable with — this is not a race.
No. You can place bets and go about your day.
A safe way to clear rollovers with very little risk.
The Deposit Optimizer inside Edgexa will tell you exactly what to deposit per book based on your bankroll.
Books & Bonuses
After depositing, contact the sportsbook’s support and ask them to apply it. For the specific book you are working on, go to the book-by-book training in your Edgexa lessons.
Message the sportsbook’s support.
Books owned by the same company. Only have money in one at a time.
You may have violated the book’s terms or not completed the rollover in time. Contact their support.
Withdrawals
Go to the sportsbook’s cashier and request a withdrawal. For the specific book you are working on, go to the book-by-book training in your Edgexa lessons.
Usually 1–7 days depending on the book and method. Many are completed within 24 hours.
Yes, after clearing any rollover requirements.
Technical Issues
Log out everywhere and try again.
Refresh the page or try a different browser.
Try a different browser or incognito mode.
Account Management
Go to Profile in your dashboard. Note: Changing your email may affect your Edgexa login — contact support after changing it.
Go to Profile in your dashboard.
Go to Profile in your dashboard.
No. One account per person.
Sharing & Referrals
Yes. In your back office you will see a button to activate your affiliate license for $17. Once activated, you will have your referral links and player dashboard.
Activate your affiliate license in your back office, then check your profile or affiliate section.
Training & Progress
Watch the video and click “Mark Complete” at the bottom.
Continue with the next lesson in the left-hand menu.
Miscellaneous
Follow the Global path and use the Canadian books list in your training.
Yes. Stateside books work when you are physically in the state.
No dedicated app. Use your browser.
Yes, but a computer is better for Edgexa.
Ask your sponsor first. If they don’t have the answer, Email Support
Click the Email Support button on this page. It opens your email with a ready-to-use template.
Go to Billing in your dashboard.
Go to Profile in your dashboard.
Look for the chat icon or link in the main dashboard.
Ask your sponsor about coaching calls.
Support Snapshot
Helpful information before you email support.
Reply Time
1-3 Days
Best First Step
Ask Sponsor
Still need help?
Click below to open your email with a ready-to-use template (subject line left blank). Emails are read in the order received (oldest first). Sending multiple emails will move your ticket to the bottom of the queue — please allow time for a response and check your spam folder. We reply to every email.
EMAIL SUPPORT
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Tell us exactly what happened and what you expected to happen.
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Check training & these questions first
Most setup, back-office, and strategy questions are already covered here and in your training.