Lynked Up Member Support

Find answers. Get back on track.

Search the Lynked Up support library below. If you still need help, use the email button and your message will open with a ready-to-complete support template.

STEP 1

Search This FAQ

Use the search box below. Most questions are answered here.

STEP 2

Ask Your Sponsor

Your sponsor is your first point of contact and can usually solve most questions quickly.

STEP 3

Email Support

If you still need help after checking the FAQ and speaking with your sponsor, contact support.

Typical Reply Time

1–2 Business Days

Support replies are handled in the order received.

Best First Step

Search the FAQ

Most back-office and account questions are answered below.

Helpful Before Emailing

Screenshot or Loom

Visual details help support understand the issue faster.

OPEN LOOM

Lynked Up Back-Office Support FAQ

Search by topic, product, billing question, or account issue.

Account & Profile Settings

1. How do I change my profile picture?⌄

Log into your Lynked Up back office, go to Profile, and upload a JPG image.

2. How do I change my username?⌄

Go to Profile and update your username there.

3. How do I update my email address?⌄

Go to Profile and update your email.
Important: Changing your email may cause the system to break with LGM. Only change it if necessary.

4. How do I change my password?⌄

Go to Profile, or your account and security settings, and update your password.

5. How do I update my contact or personal information?⌄

Go to Profile and edit the information there.

6. Where do I find my account settings or Profile?⌄

Desktop: Click Profile in the left-hand menu.
Mobile: Tap the three lines to open the menu, then click Profile.

Software & Daily Access (Edgexa / LGM)

7. What is Edgexa and how do I access it?⌄

Edgexa is the main software tool used inside the Profit Loop through LGM. Click the Launch LGM button in your back office. This opens LGM, and from inside LGM you can open Edgexa.

8. Do I need Edgexa to use the platform?⌄

No. You do not need Edgexa for regular Lynked Up use. You will need it if you are doing the Profit Loop through LGM.

9. Will Edgexa show me exactly what to do each day?⌄

Yes. Edgexa guides you through the daily process.

10. How do I unlock or activate Edgexa?⌄

Click Launch LGM in your back office. Once LGM opens, you can access and pay for Edgexa at $197 from there.

11. Where do I find the daily tools once I’m logged in?⌄

1. Log into Lynked Up.
2. Click Launch LGM.
3. Inside LGM, click the button to log into Edgexa.

Optional Tools

12. What is Prala and is it included with my membership?⌄

Prala is an all-in-one marketing and CRM platform. It is not included with the $25 Lynked Up membership. The current price is $49 per month. Click the Launch Prala button in your back office to access it.

13. What is TapFlick and is it included?⌄

TapFlick is a video follow-up tool. It is not included with the $25 membership. The current price is $27 per month. Click the Launch TapFlick button in your back office to access it.

14. How do I get access to Prala or TapFlick?⌄

Click the Launch Prala or Launch TapFlick button in your back office.

15. Are these tools required?⌄

No. They are optional.

16. Do they have separate pricing?⌄

Yes. Prala is $49 per month and TapFlick is $27 per month.

Financial Tools

17. What is Lynked Up Reclaim?⌄

Lynked Up Reclaim helps you find money leaks such as bills, fees, subscriptions, and overpayments so you can request credits, refunds, or better terms. It is included with your $25 membership.

18. What is the Budget Tracker / MoneyMap?⌄

It is the budgeting and debt-tracking dashboard. You can build a monthly budget, track debt, set savings goals, and see your projected timeline. It is included with your $25 membership.

19. What is Credit Reset?⌄

Credit Reset is a member course that explains how credit works, how to read your reports, and how to use organized dispute templates. It is included with your $25 membership.

20. What is Lynked Up Cashback?⌄

Click the Launch Lynked Up Cashback button in your back office. You earn cash back on purchases made with the card.

21. Are these tools included with the $25 membership?⌄

Yes. Reclaim, MoneyMap or Budget, and Credit Reset are included. Cashback is accessed through its own Launch button.

22. Where do I find these tools?⌄

Look for the Launch buttons in your back office: Launch Reclaim, Launch MoneyMap or Budget, Launch Credit Reset, and Launch Lynked Up Cashback.

Training, Calls & Community

23. Are there weekly calls?⌄

Yes. Live weekly calls are held for members.

24. How do I access the weekly calls?⌄

Open the Live Calls page to see the current day, time, and Zoom link.

25. Where are the training replays?⌄

Open the training replay playlist in a new tab.

26. Is there a community Facebook group?⌄

Yes. Join the official Facebook group here: Lynked Up Facebook Group.

27. How do I stay updated on new training or call times?⌄

Check the live call schedule and announcements inside your back office, and join the official Facebook group.

Billing, Payments & Payouts

28. How do I update my payment method?⌄

Go to Billing inside the back office and update your card there.

29. What days do Matrix commissions get paid?⌄

Matrix commissions are paid the following Friday after the 1st of the month. If the 1st falls on a Friday, payment is made the following Friday.

30. Where can I see my payout information and history?⌄

Open eWallet in your back office.

31. What if I have a billing or payment issue?⌄

Click the Support button in the left-hand menu and follow the directions, or email support from this page.

32. Is there a setup fee or only the monthly membership?⌄

The core membership is $25 per month. Optional tools such as Edgexa, Prala, and TapFlick have their own separate pricing. You can manage your membership from Billing.

Account & Support

33. How do I contact support?⌄

Click the Support button in the left-hand menu, or open the pre-filled support email.

34. How fast does support usually respond?⌄

Most replies come within 1–2 business days.

35. Can more than one person in my household use the platform?⌄

Yes. More than one person in your household can use Lynked Up.

36. What happens if I cancel my membership?⌄

Canceling stops future monthly billing. Access to the included tools ends when the membership is no longer active. Optional tools you pay for separately are managed on their own platforms.

37. Where do I manage my Matrix?⌄

Open the Matrix section in your back office.

General

38. Does Lynked Up guarantee results or income?⌄

No. Lynked Up does not guarantee results or income.

39. Is everything available in my state or in Canada?⌄

The platform and included tools are designed for members in the United States and Canada. Some features can vary by location.

40. Who do I contact if something isn’t working in the back office?⌄

Click the Support button in the left-hand menu. It will open the support option, or use the email support button on this page.